Frequently asked questions
If you need further support at any time, please feel free to reach out via text or email.
To get help via SMS please send your support question to: +1 (888) 987-DOMAIN (or, 1-888-987-3662).
We have many payment method options, including: Visa, Mastercard, AMEX, Discover (nearly any type of credit/debit card), ACH bank transfers, wire bank transfers and digital wallets (including: ApplePay, GooglePay, SamsungPay and AmazonPay).
As you browse our premium domain inventory, you'll notice this badge:
prēmPāy
prēmPāy is our suite of payments related products and services. Our modern payments service is driven by technology with your experience and security in mind. We are deeply integrated with Stripe to offer our clients a robust suite of convenient payments services.
PLEASE NOTE: Stripe has a few (not many) limitations in certain regions and our checkout will dynamically update accordingly. Should you have any issues or further questions on this please contact support.
Yes, absolutely. We have partnered with Buy Now, Pay Later options with Affrm, Klarna and AfterPay. We will not pull credit scores/reports, or add "platform fees" or pad the pricing in any way.
Yes, absolutely.
Our partners do allow a "grace" period for missed payments, but it may vary by which partner you choose.
If you run into a situation that requires you to cancel your payment plan with us, simply send an email to our helpdesk stating that you wish to cancel your payment plan. Please be sure to include your payment plan ID# or account ID#, and the domain name that you were paying for with your plan. If you do cancel your payment plan before it has been paid in full, the payments made prior to canceling are not refundable.
If you choose to pay for a domain name with a payment plan, you will be able to use the domain name right away. However, you will not receive the transfer of ownership until the plan has been paid in full. There are no fees or penalties to pay a plan in full before the end of your term.
After your first payment is processed successfully, you will be able to submit any DNS or nameserver config's that you need to start using the domain name. Please keep in mind that you are agreeing to be mindful of the content and usage of the domain name as outlined in our terms of service and purchase-sale agreement.
Need more help?
If you have any specific questions or need technical assistance or otherwise, please feel free to reach out to our real-human support and helpdesk for assistance by sending an email to support@prem.domains. We'll be happy to help and usually respond within 24 hours of receiving your message.
Want to collab?
If you have a potential partnership or collaboration to share, please send us an email to partners@prem.domains. We look forward to connecting with you.
